Director of Administration (Head of EAs) Job for Single Family Office

DIRECTOR OF ADMINISTRATION (HEAD OF EAs) FOR SINGLE FAMILY OFFICE

• Salary: $200,000 gross p.a. plus benefits
• Location: Cleveland, Ohio
• Contract: Full-time, Permanent
• Start Date: Interviewing now for ASAP start

Job Overview:

Chace People is looking for a senior level executive for the newly created role of Director of Administration (Head of EAs) to join our client's Family / Executive Office team. In this pivotal role, you will oversee administrative operations, ensuring efficiency, confidentiality, and strategic support for the Principals. This position offers a unique opportunity to lead a dedicated team, implement administrative strategies aligned with organisational goals, and manage complex projects within a dynamic and fast-paced environment.

If you possess strong leadership skills, a service-oriented mindset, and thrive in maintaining high standards of excellence, we encourage you to apply and contribute to our client's continued success.

Key Responsibilities:

• Lead and manage a team of administrative professionals, providing guidance, support, and direction.
• Assign responsibilities, set performance objectives, and conduct regular performance evaluations.
• Develop and implement administrative strategies aligned with organisational goals.
• Identify areas for improvement, streamline processes, and enhance efficiency.
• Establish and update administrative policies and procedures, ensuring compliance and efficiency.
• Train and educate staff on policy changes and monitor adherence.
• Manage office operations, including supplies, facilities, and HR support.
• Oversee document and data management, enforcing confidentiality and accessibility protocols.
• Coordinate internal and external communications, ensuring alignment with organisational objectives.
• Manage sophisticated calendar and travel arrangements, including meeting preparation and follow-up.
• Lead and coordinate special projects related to real estate, asset management, and recruiting, with budget tracking and finance coordination.
• Interact with Principals, stakeholders, and external parties on behalf of the organisation, maintaining professionalism and discretion.
• Manage the Principals’ Gifting Programs, ensuring meticulous tracking and execution of all gifting logistics.

Please note that this list is not exhaustive and further details and a full break-down of your responsibilities will be discussed upon successful application.

Requirements:

• Proven experience in family office or executive administration, with a strong understanding of private service. Senior level Executive Assistant experience would work well transitioning into this role.
• Bachelor's degree in a relevant field.
• Exceptional organisational and project management skills, with expert proficiency in managing multiple tasks and projects in a fast-paced, ambiguous environment.
• High level of discretion and ability to manage confidential information.
• Proficiency in Microsoft Office Suite and project management tools.

This role requires flexibility, outstanding interpersonal skills, and the ability to thrive in a dynamic, fast-paced environment. We are looking for an individual who is highly personable and articulate, with a sense of humility and humour. A “service heart” with the ability to view work through a project management lens; calibrate actions and organise support appropriately at the beginning of a project, sustain and build momentum in the middle and shepherd the process to a successful conclusion meeting all deadlines and goals.

The Family Office offers a collaborative team culture and the opportunity to make a significant impact within the organisation.

More details about this exciting, confidential role will be shared and discussed with successful applicants directly.

Confidential Application Process:

Please submit your application through our secure ChacePortal. We respect your privacy; all applications and inquiries will be treated with the highest level of confidentiality.