Client Services Director Job

CLIENT SERVICES DIRECTOR FOR A LUXURY ASSET AND PROPERTY MANAGEMENT COMPANY

• London, UK
• £100,000 - £150,000 gross p.a. (DOE)
• Permanent Contract

Chace People are working on behalf of our client, a luxury asset and project management company for UHNWI’s, to find them a superstar Client Services Director.

The successful candidate will be accountable for operating their international property portfolio to the highest possible standards, ensuring that all clients have an exceptional experience when visiting their luxury properties around the world. This global role encompasses the provision of leadership and direction to the business on all matters related to achieving the pinnacle of client service which includes residence management, lifestyle management and maintenance.

Responsibilities will include:

• Being accountable for operating a global portfolio of properties across the UK, Europe and North America
• Being accountable for developing, implementing and evolving a unique and recognisable property and asset management strategy and approach that establishes the company as a market leader and brand
• Setting and establishing a consistent global standard and approach for the management of private residences and the delivery of client services
• Being responsible for tailoring our service to individual clients, identifying and pursuing new opportunities that represent value to both the clients and the company
• Developing and leading operational service excellence by utilising and implementing technology, including implementing customer relationship management (CRM) and workflow management, to ensure consistency in delivery, reduce cost and improve management information
• Being the leading external face of property and lifestyle management
• Facilitating all client visits to ensure that exceptional client experience is guaranteed when visiting their properties and limited stress is applied to the business
• Implementing strategies, frameworks and processes that are transformational to client experiences
• Being accountable for ensuring that all clients’ requests are resolved promptly and to the highest possible standard, whether related to the properties or not
• Developing alternative and complementary revenue streams for the business which provide recognised value to our clients
• Owning the resourcing model for all properties and overseeing the management of both permanent and temporary staff to ensure flawless execution of our services
• Ensuring that best practice Health and Safety processes and procedures are implemented and strictly adhered to at the properties by all employees and temporary staff
• Being accountable for developing a world class supply chain that delivers unrivalled levels of service and performance for our clients
• Setting implement and monitor the global procurement strategy for all international properties
• Regular property reporting to highlight opportunities, risks and issues relating to the effective operation of the property portfolio
• Advising Project Teams on all items related to effective property and asset operation
• Developing preferred suppliers and building relationships with these suppliers to ensure that the company and its clients always receive a priority service
• Monitoring and managing supplier and employment agency performance, including performance reviews
• Being on call for the resolution of client requests as required to ensure timely and effective resolution
• Providing leadership, direction and management of operational resources
• Being a leading player in the continuous formal and informal education, training, mentoring and professional development of team members to promote their continuous improvement and development and to enable the company to deliver projects at the highest possible levels
• Assisting with the recruitment and induction of additional team members and resources as required to ensure properties are operating to the highest possible standards

This is a wonderful opportunity to join an exciting, high profile company and if this sounds like the right role for you, then please do get in touch.

Only candidates with the relevant experience and excellent checkable references need to apply.