the hospitality industry has unfortunately been hit hard with the pandemic, seeing many staff in the industry being put on furlough or even losing their jobs.
many employees in hotels and restaurants have taken this as an opportunity however, to adapt their skills into the Private Household Staffing sector – an industry which is based on an unparalleled level of service and expectation. Here are Chace People’s tips to help you make the move from hotels to households…
1. be adaptable
A hotel may have strict processes and criteria in place for their departments and you may only be carrying out your own specific duties, however in a private household setting you may find that you will be deputising across “departments” and being more involved in other areas of service, which will mean you will have to be adaptable with your skills and what you’re willing to undertake. One minute you might be making beds and the next you may be greeting guests and serving refreshments, walking the dog, or running errands. Depending on your position you must be prepared and ready to assist your colleagues and to take on any task that your principal gives to you – within reason!
2. every household is different
Each household will be looking for different things from their staff and will have different ways and methods, so don’t be disheartened if you don’t get a job straight away. There are many different roles within the household and some families will have very formal processes with specific staff for specific duties and some will be more casual with a team who take on dual roles and who double up on duties; Butler/Chauffeur for instance, or Housekeeper/Cook. Take the time to make sure you know what you are looking for in a position before you start your search and always talk to your recruiter who will be able to advise you.
3. the hours
Like in the hospitality sector, private service can be unsociable in regards to working hours and working patterns. Use this to your advantage – having come from a hospitality background you will be aware of – and adept to – last minute changes to schedules and changes in requests, as well as varying levels of expectations. Show that you are prepared for this and that you come with proven ability to stay calm under pressure, and you won’t go far wrong!
4. salary expectations
Private Service positions will often offer a higher base salary level than what you may be used to coming from a hotel or restaurant group. This is justified by the level of loyalty and discretion which will be expected of you. However, transitioning from the Hotel sector into the Private Household may mean that you will need to take a slight step sideways, or back, to prove yourself. Of course, the more experience you gain, the higher your salary will go. You can often expect other rewards working in private service for your dedication to the family; this might be in the form of bonuses, extended holidays and not dislike the hospitality industry – tips, especially if working on a private yacht or jet.
5. be patient
Like in all sectors, when changing your career it can take time to find a new position, not least during a global pandemic, but use this time to utilise available online platforms for likeminded people within your industry and the industry you want to move into. LinkedIn for instance; a free, insightful tool into job and market statistics and which gives its members the opportunity to join career groups to widen your network. As always, seek advice from your recruiter and adapt your CV accordingly for your chosen new role and industry. Remain positive and patient.