Sommelier & Hospitality Expert Job for Luxury Lifestyle & Wellness Retreat

SOMMELIER & HOSPITALITY EXPERT FOR LUXURY LIFESTYLE & WELLNESS RETREAT

• Start Date: January 2025
• Location: West Dorset, UK

• Salary: Negotiable (D.O.E)
• Contract: Full-time, Permanent
• Benefits: Voluntary Pension, up to 10% Bonus based upon KPIs, Private Medical, 25 days Annual Leave + Public Holidays

Job Overview:

The Chace People Team is looking for a dynamic individual to join our client's luxury lifestyle and wellness retreat as part of the preopening F&B Service Team, specialising in wine. This role reports to the Head of Operations and is responsible for leading hospitality services, ensuring market-leading standards and exceeding guest expectations, particularly in food and beverage services and promoting the client's wines. The role requires efficient collaboration with the Service Team to deliver exceptional F&B and hospitality experiences, while partnering with various other teams across the retreat and embodying the client in an ambassadorial role. You’ll support and drive its operation, PR, continued development, enhancement and success.

Key Responsibilities:

• Lead hospitality services to achieve market-leading standards across food and beverage, emphasising high-quality service and promotion of client's wines.
• Collaborate effectively with the Service Team to ensure best-practice F&B and hospitality services at all times.
• Enhance guest experiences through exemplary visual, physical, and sensory interactions.
• Represent the client as an ambassador to support operational success and continued development.

Wine:

• Oversee high-standard wine service across outlets and accommodations.
• Coordinate wine stocks to maximise sales and maintain service and packaging standards.
• Lead training sessions to ensure consistent high standards of wine service.
• Participate in wine tasting activities and collaborate on developing wine experiences.

Food & Beverage (F&B):

• Follow established procedures for 5 Start Hotel / fine dining / formal plated food and drink service across various guest services.
• Demonstrate comprehensive knowledge of menus, including ingredients, preparation, availability, pricing, and pairings.
• Upsell food, drink, activities, experiences, and events to increase revenue and profitability.
• Maintain cleanliness, sanitation, and presentation standards in all F&B areas.

Miscellaneous:

• Support marketing in promoting activities, experiences, and events.
• Lead and participate in preparing, activating, and clearing activities and events.
• Implement control measures for premises access and safety compliance.
• Accept responsibility as a Competent Person in the implementation of the company’s Health & Safety Policy.

Requirements:

• 5 Star Hotel / Fine Dining / Formal Plated Service required.
• WSET Levels 1 to 3 Certified is preferred.
• Minimum 2 years' experience in a professional wine-oriented business.
• Presentable, cheerful, and polite demeanour, wearing appropriate uniform and maintaining personal hygiene standards.
• Availability for weekend and evening work, as well as outdoor work as required.
• Proactive, enthusiastic, team-oriented with respect for maintaining good working relationships.
• Reflect the ethos of the client in appearance, character, and guest interactions.

Training:

• Essential: Mews CRM, Basic Food Hygiene, HACCP, Manual Lifting
• Voluntary: First Aid at Work, Fire Safety