Beverage Manager for Luxury Lifestyle and Wellness Retreat

BEVERAGE MANAGER FOR LUXURY LIFESTYLE & WELLNESS RETREAT

• Start Date: Immediate Start
• Salary: Negotiable (DOE)
• Location: West Dorset, UK
• Contract: Full-Time, Permanent
• Benefits: Staff accommodation (if required) with subsidised rent, Voluntary Pension, up to 10% Bonus based upon KPIs, Private Medical, 25 Medical, 25 days Annual Leave + Public Holidays

Job Overview:

The Chace People Team is looking for a dynamic individual to join our client's luxury lifestyle and wellness retreat as part of the preopening F&B Service Team, specialising in beverage management. This role reports to the Head of Hospitality Operations and is responsible for leading beverage services, ensuring market-leading standards and exceeding guest expectations, promoting the client's wines and introducing and establishing a luxurious provision and service. The role requires efficient collaboration with the Service Team to deliver exceptional F&B and hospitality experiences while partnering with various other teams across the retreat and embodying the client in an ambassadorial role. You’ll support and drive its operation, PR, continued development, enhancement and success.

Key Responsibilities:

• Lead hospitality services to achieve market-leading standards across food and beverage, emphasising high-quality service and promotion of all beverage offerings.
• Introduction of contemporary fine dining selection and service in keeping with the brand vision and ambitions.
• Provide a leading level of expertise across all menu items, including wine, coffee, tea and cocktails.
• Collaborate effectively with the Service Team to ensure best-practice F&B and hospitality services at all times.
• Enhance guest experiences through exemplary visual, physical, and sensory interactions.
• Represent the client as an ambassador to support operational success and continued development.

Beverages:

• Oversee high-standard service across outlets and accommodations.
• Use of innovation and flare to deliver a 5*, memorable service to all guests, leading by example.
• Introduction of menu items aligning with the wider provision of the establishment.
• Coordinate stocks to maximise sales and maintain service and packaging standards.
• Lead training sessions to ensure consistent high standard of service.
• Participate in wine-tasting activities and collaborate on developing wine experiences.

Food & Beverage (F&B):

• Follow established procedures for 5 Star Hotel / fine dining / formal plated food and drink service across various guest services.
• Demonstrate comprehensive knowledge of menus, including ingredients, preparation, availability, pricing, and pairings.
• Upsell food, drink, activities, experiences, and events to increase revenue and profitability.
• Maintain cleanliness, sanitation, and presentation standards in all F&B areas.

Miscellaneous:

• Support marketing in promoting activities, experiences, and events.
• Lead and participate in preparing, activating, and clearing activities and events.
• Implement control measures for premises access and safety compliance.
• Accept responsibility as a Competent Person in the implementation of the company’s Health & Safety Policy.

Requirements:

• Experience in leading, or assisting in leading, the beverage provision for a luxury hospitality setting
• 5 Star Hotel / Fine Dining / Formal Plated Service required.
• Comprehensive beverage knowledge encompassing wine, coffee, tea, cocktails.
• Demonstrable ability to deliver an impressive, memorable dining experience.
• Presentable, cheerful, and polite demeanour, wearing appropriate uniform and maintaining personal hygiene standards.
• Availability for weekend and evening work, as well as outdoor work as required.
• Proactive, enthusiastic, team-oriented with respect for maintaining good working relationships.
• Reflect the ethos of the client in appearance, character, and guest interactions.

Training:

• Essential: Mews CRM, Basic Food Hygiene, HACCP, Manual Lifting
• Voluntary: First Aid at Work, Fire Safety